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We offer free shipping within the US on orders over $49, with a delivery time of 3-4 days. We use UPS and USPS for fast and reliable delivery. For more details, please click here.
Enjoy worry-free shopping with our 30-day return policy. We cover return shipping for any defective or incorrect products
At ROCKBROS, we offer a worry-free 1-year warranty to ensure your satisfaction. Whether it's a defect or product issue, simply reach out to us at service@rockbrosbike.us with your order details. We'll handle the rest to make sure your experience is smooth and hassle-free.
UNIVERSAL RACK: Compatible with sedans, SUVs, vans, and more, this suction cup bike rack allows you to easily transport bikes during road trips or camping excursions.
STURDY AND SECURE: Equipped with an upgraded suction cup and buckle strap system for added stability. The rubber sucker protects your car’s paint from scratches.
EASY INSTALLATION & USE: Simple suction cup system secures the bike's handlebar and saddle in just a few minutes, with no need to remove wheels.
COMPATIBILITY: Suitable for most bikes including mountain, road, and trail bikes. Perfect for group rides or family adventures.
100% SATISFACTION GUARANTEE: Backed by a one-year warranty, ensuring a worry-free purchase experience.
ROCKBROS is an original cycling equipment brand, owned by a passionate team whose mission is to provide top-quality and comfortable products.
We concentrate on explore the latest cycling trend and create the most functional equipment to all cyclists. Shop the full ROCKBROS line, Enjoy ROCKBROS, Enjoy Cycling!
1. How should I install this suction roof rack?
First install the pump onto the bike handlebar and saddle, turn over and put it on the car roof and then extract air to fix.
2. Is this suction cup bike rack safe? Will it fall off easily?
You need to install according to the instructions, each product will be subject to quality inspection before delivery.
3. What can we get after purchasing?
We offer 1-year quality insurance, any problem please feel free to tell us, we can offer professional help.
Shipping Availability:
We ship to the Contiguous United States. Some remote areas may not be eligible. We will contact you if alternative solutions are needed.
Shipping Fees:
Standard Shipping: Orders below $49: $4.99 (3-4 business days)
Free Shipping: Orders $49 and over: Free (3-4 business days)
No additional taxes charged.
Shipment and Tracking:
We ship within 0-1 business day after receiving your order. Delivery is typically 3-4 business days. If delayed, we will inform you. Track your order via the automated email with tracking info.
Wrong Product Received:
For damaged or incorrect items, contact us with photos within 3 days. Email: service@rockbrosbike.us
Return Policy:
30-Day Returns: Request a return within 30 days of receiving your item.
Procedure: Contact customer service with photos of the issue. Follow the provided instructions. Returns processed within 5 business days. Refunds may take 5-7 days.
Shipping Costs:
We Cover: Wrong orders, damaged items, defective products.
You Cover: Wrong size, change of mind, personal reasons.
For return questions, contact: service@rockbrosbike.us
Damages and Issues:
Inspect your order upon receipt. Contact us within 72 hours for any issues.
Conditions:
Items must be unworn, unwashed, undamaged, with original tags/packaging.
Non-returnable marked items and free gifts cannot be returned.
Refunds:
Processed within 5-7 days after receiving your package.
Note:
Contact customer service before returning items.
Use the provided return address to avoid delays.
Eligibility
If you're a consumer, you get a 1-year limited warranty for manufacturing defects.
This warranty applies only to purchases made directly from "rockbrosbike.us."
For products bought from other retailers, consult them for their warranty policies.
Warranty Process
Step 1: Contact customer service at rockbrosbike.us to initiate the process.
Step 2: Provide proof of purchase, a detailed description of the issue, and photos or videos if possible.
Step 3: Follow the instructions given by customer service. Possible resolutions include:
Guided self-repair.
Referral to an official service point.
Returning the product to rockbrosbike.us for handling.
Step 4: Ensure you get prior notification and authorization before any repair attempts. Unauthorized repairs may void the warranty.
Contact Information
Email: service@rockbrosbike.us
Enjoy ROCKBROS
Enjoy Cycling
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