- 1、MY ACCOUNT
1.1Does it cost money to register for an account？
Your membership is and will remain free.
1.2 w can I sign up?
Create an account by clicking the "Sign In" button. Then click on the button that is located in the registration area and fill out the registration form. You can also easily set up your customer account when you place your first order. In both cases you will need to enter your email address and a password. You can use this data to log into your customer account at any time in the future. When you are logged in, you can view and change your data.
- 2、COMMAND
2.1 How can I place an order?
Simply add as many items as you like to your shopping cart while browsing our store. If you want to continue with the order, go to the shopping cart and click on "Checkout". Follow the instructions by providing us with the delivery information and choosing the payment method for goods - we will ship your package within 1-2 business days. Our support team is here to help you every step of the way!
2.2 How can I see my previous orders?
To view your previous orders, log in to ROCKBROS with your email address and password. Select the »Customer Account« icon and then »Your Orders«. On the desktop site, the customer account icon is located at the top right of the page. In the app you will find the customer account icon at the bottom right.
2.3 Can I order from abroad?
rockbrosbike.us ships to the United States. The exact list can be viewed in the checkout area.
2.4 What happens after my order is placed?
After placing your order, you will receive a confirmation email that lists the items you have ordered, your billing and delivery address, and the payment method you have chosen. Finally, your purchase will be delivered to you and we wish you a lot of fun with your new items. If you are not satisfied with your purchase, you can simply start the return process.
- 3、Payments
3.1 Why was a credit card payment declined?
There can be several reasons why a credit card payment is declined. For example a typo, invalid card, missing verification or a technical error on our website. We are happy to offer you the following alternative payment options: PayPal.
3.2 Payments
You can select your preferred payment method at checkout. We accept secure payments for local and international customers via credit cards, debit cards and PayPal.
- 4 Coupons and Refunds
4.1 How do I redeem my voucher?
Simply enter your voucher code in the »Voucher code« field when paying. The total amount of your order will then be immediately reduced by the value of your voucher.
4.2 What happens if I return my ordered items?
You can of course return items that you do not like. Please note that the refund will be made using the same payment method used to place the order.
- 5、Shipping and Delivery
5.1 How long does the delivery take?
We usually deliver items that are immediately available within 3-4 business days.
5.2 How much are the shipping costs?
Free shipping for orders up to $49, and $4.99 for the rest
5.3 How can I check if I placed my order correctly?
If you want to check that your order was placed correctly, you can check the order confirmation email we sent you. Your orders are also listed in your customer account and can be found under »Orders«. If you have any further questions about your order, you can contact our customer service at any time via our contact form, we will be happy to help you.
5.4 How can I track my order?
To track your package, please visit: https://www.17track.net/
5.5 Which shipping companies do you work with?
We ship our items through shipping partners FBA and USPS.
5.6 Which countries do you ship to?
At present, we can only deliver to the United States, and we will open other countries later
