Refund policy

Return & Refund Policy

This Return & Refund Policy applies to purchases made through rockbrosbike.us. By placing an order on our website, you agree to the terms outlined below.

1. Return Window

We offer a 30-day return policy, which means you must request a return within 30 days of the date you receive your item.

Return requests submitted after this period may not be accepted.

2. Eligibility Conditions

To qualify for a return, all items must meet all of the following conditions:

• Item is unworn, unused, unwashed, and in resalable condition
• Original tags, packaging, and protective materials are intact
• Proof of purchase (order number or receipt) is provided

We reserve the right to refuse any return that does not meet these conditions.

3. Return Authorization Required

All returns must be authorized in advance.

To request a return authorization, please contact:
service@rockbrosbike.us

Do not send items back without receiving return approval.
Unauthorized returns will not be accepted or refunded.

⚠️ The address shown on your shipping package is not our return address.

4. Return Shipping Responsibility

Company-Error Returns

If the return is a result of our error, including:

• Incorrect item shipped
• Item damaged during transit
• Manufacturing defects

We will provide a return shipping label at no cost to you.

Customer-Initiated Returns

For returns due to customer reasons, including but not limited to:

• Incorrect size or fit
• Change of mind
• Personal preference

The customer is responsible for all return and exchange shipping costs.

Shipping fees are non-refundable, unless otherwise required by law.

5. Damaged, Defective, or Incorrect Items

You must inspect your order upon delivery and notify us of any damaged, defective, or incorrect items within 72 hours of receipt.

Failure to report issues within this time frame may result in denial of the claim.

6. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

• Sale or clearance items
• Gift cards
• Custom or personalized products
• Perishable goods
• Hazardous materials, flammable liquids, or gases

Additional exclusions may apply where permitted by law.

7. Exchanges

We do not offer direct exchanges.

To obtain a replacement item, please return the original item (subject to approval) and place a new order separately.

8. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing typically takes 5–10 business days
• Financial institutions may require additional time to post the refund

We are not responsible for delays caused by banks or payment providers.

9. Limitation of Liability

To the maximum extent permitted by applicable law, rockbrosbike.us shall not be liable for any indirect, incidental, or consequential damages arising from the use or return of our products.

This policy does not affect your statutory rights.

10. European Union Customers

If your order is shipped to the European Union, you are entitled to a 14-day cooling-off period in accordance with applicable EU consumer protection laws.

Returned items must comply with the eligibility requirements stated above.

11. Policy Modifications

We reserve the right to modify or update this policy at any time without prior notice.
The version in effect at the time of purchase shall apply.