📦 Shipping Information

1. Shipping Availability

We currently ship to the Contiguous United States. Some remote or isolated areas may not be eligible. If so, we’ll contact you to discuss alternatives.

2. Shipping Fees & Delivery

• Orders under $29.99: Standard Shipping $4.99, delivery in 3–4 business days.
• Orders $29.99 and over: Free Shipping, delivery in 3–4 business days

No additional taxes.

Bicycles:

• Small Bikes: Standard Shipping $20 (40–60 business days) | Expedited Shipping $70 (18–20 business days)
• Large Bikes: Standard Shipping $100 (40–60 business days) | Expedited Shipping $250 (18–20 business days)

No additional taxes:

3. Shipment & Tracking

Orders are usually shipped within 1 business day. Most packages arrive in 3–4 business days. Once shipped, you’ll receive an email with tracking info. Track your package here: 17track.net

4. Wrong or Damaged Product

If your product is damaged, defective, or incorrect:

1. Take clear photos.
2. Contact us within 3 days: service@rockbrosbike.us
   We’ll investigate and help resolve the issue quickly.

Note:

The following states and territories are not within our shipping range:

• PR (Puerto Rico)
• HI (Hawaii)
• VI (U.S. Virgin Islands)
• AK (Alaska)

These states and territories are not within our shipping range. Thank you for your understanding.