- 1. Overviews
1.1 If you are a consumer, meaning that you are not buying our product(s) in the course of your business, trade or profession, you are entitled to 1-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery. And this warranty policy only applies to purchases directly made on our online store “rockbrosbike.us”. Please consult your dealer or retailer about warranty policy if you buy products from them.
- 2. Process
2.1 To initiate the warranty process, you must contact and inform the customer service of rockbrosbike.us. We may request you to show the proof of purchase and the most detailed description possible about the issue and photo and/or video materials if possible. Please note that before the issue is completely resolved, you should stop using the product(s) for your safety.
2.2 Customer service of rockbrosbike will work with you on the problem with your product(s) to identify potential resolutions. Depending on your situation, possible remedies may be: we guide you to perform simple fixes by yourself; we lead you to one of the official service points; or we transport the product(s) back to rockbrosbike.us for handling. We will instruct you regarding the procedure. The defective component will be replaced with another original component or with another equivalent component. If necessary, you or the professional bicycle workshop of your choice will be provided with the replacement component.
2.3 Please note that you should always contact rockbrosbike for warranty claim and get a prior notification and authorization from us before taking further action. Unauthorized repairs hinder our ability to review the defect and decide whether it falls under the warranty. The warranty may be void if you or third-party attempt to repair the product(s) without a prior notification and authorization from Tenways.
- 3.Contact : service@rockbrosbike.us
