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We offer free shipping within the US on orders over $49, with a delivery time of 3-4 days. We use UPS and USPS for fast and reliable delivery. For more details, please click here.
Enjoy worry-free shopping with our 30-day return policy. We cover return shipping for any defective or incorrect products
At ROCKBROS, we offer a worry-free 1-year warranty to ensure your satisfaction. Whether it's a defect or product issue, simply reach out to us at service@rockbrosbike.us with your order details. We'll handle the rest to make sure your experience is smooth and hassle-free.
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Full Quick ReleaseQUICK RELEASE CLAMP for easily mount on the seat post or take the cargo rack off, you can change the seat height easily. |
Rear Red ReflectorComes with the red reflector increase visibility on the night cycling to ensure your night cycling safety. |
Adjustable FenderFits most of bikes like the mountain bike, road bike (your seat post diameter need be under 32MM) but not fit the rear suspension bike. |
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"W" Side BarsTwo wide side bars efficiently protect your panniers or bags from getting into the bike spokes or scratching by the wheels. |
Adjustable StructureThe carrier rack panel and side support bar can be adjusted without tools, it can be easily to adjust fit different kind of bikes. |
Fits Most BikesFits most of bikes like the mountain bike, road bike (your seat post diameter need be under 32MM) but not fit the rear suspension bike. |
Brand | ROCKBROS |
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Material | Aluminum |
Item Weight | 1200 Grams |
Mounting Type | Rear Seat Mount |
Load Capacity | 165 Pounds |
Orientation | Rear |
Wheel Size | 29 Inches |
Manufacturer | ROCKBROS |
Item Package Dimensions L x W x H | 22.2 x 7 x 4.2 inches |
Package Weight | 1.58 Kilograms |
Brand Name | ROCKBROS |
Warranty Description | 1 Year |
Part Number | HJ1008-1 |
Sport Type | Cycling |
Shipping Availability:
We ship to the Contiguous United States. Some remote areas may not be eligible. We will contact you if alternative solutions are needed.
Shipping Fees:
Standard Shipping: Orders below $49: $4.99 (3-4 business days)
Free Shipping: Orders $49 and over: Free (3-4 business days)
No additional taxes charged.
Shipment and Tracking:
We ship within 0-1 business day after receiving your order. Delivery is typically 3-4 business days. If delayed, we will inform you. Track your order via the automated email with tracking info.
Wrong Product Received:
For damaged or incorrect items, contact us with photos within 3 days. Email: service@rockbrosbike.us
Return Policy:
30-Day Returns: Request a return within 30 days of receiving your item.
Procedure: Contact customer service with photos of the issue. Follow the provided instructions. Returns processed within 5 business days. Refunds may take 5-7 days.
Shipping Costs:
We Cover: Wrong orders, damaged items, defective products.
You Cover: Wrong size, change of mind, personal reasons.
For return questions, contact: service@rockbrosbike.us
Damages and Issues:
Inspect your order upon receipt. Contact us within 72 hours for any issues.
Conditions:
Items must be unworn, unwashed, undamaged, with original tags/packaging.
Non-returnable marked items and free gifts cannot be returned.
Refunds:
Processed within 5-7 days after receiving your package.
Note:
Contact customer service before returning items.
Use the provided return address to avoid delays.
Eligibility
If you're a consumer, you get a 1-year limited warranty for manufacturing defects.
This warranty applies only to purchases made directly from "rockbrosbike.us."
For products bought from other retailers, consult them for their warranty policies.
Warranty Process
Step 1: Contact customer service at rockbrosbike.us to initiate the process.
Step 2: Provide proof of purchase, a detailed description of the issue, and photos or videos if possible.
Step 3: Follow the instructions given by customer service. Possible resolutions include:
Guided self-repair.
Referral to an official service point.
Returning the product to rockbrosbike.us for handling.
Step 4: Ensure you get prior notification and authorization before any repair attempts. Unauthorized repairs may void the warranty.
Contact Information
Email: service@rockbrosbike.us
Enjoy ROCKBROS
Enjoy Cycling
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