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We offer free shipping within the US on orders over $49, with a delivery time of 3-4 days. We use UPS and USPS for fast and reliable delivery. For more details, please click here.
Enjoy worry-free shopping with our 30-day return policy. We cover return shipping for any defective or incorrect products
At ROCKBROS, we offer a worry-free 1-year warranty to ensure your satisfaction. Whether it's a defect or product issue, simply reach out to us at service@rockbrosbike.us with your order details. We'll handle the rest to make sure your experience is smooth and hassle-free.
Leak-Proof & Long-Lasting Freshness: Keeps food and drinks fresh for up to 68 hours with thick insulation, TPU lining, and an airtight zipper, ensuring no leaks and maximum freshness.
Comfortable Padding for Heavy Loads: Designed with 2cm thick padding on the back, shoulder straps, and waist belt for maximum comfort, even when carrying heavy items during outdoor adventures.
36-Can Large Capacity & Extra Storage: Holds up to 36 cans with an additional 4L external storage pocket, making it perfect for camping, hiking, and picnics.
Airtight Zipper for Superior Leak-Proofing: Airtight zipper ensures leak-proof performance; gently zip the bag to avoid damage, and enjoy a worry-free experience.
Expandable & Multi-Functional Design: Features hooks and expandable pockets for added convenience, perfect for storing essentials like corkscrews, keys, or extra gear during outdoor activities.
We designed a wider zipper pull strap for this backpack cooler as it's more difficult than other ordinary zipper since the excllent insulated zipper.
To help store more items with the backpack cooler, we designed another small bag outer the cooler bag, this small bag has a 4L large capacity.
Hanging hooks are designed for some small essentials like keys, wallet. With these hooks, be free to go for a outdoor camping or party.
A refrigerator bag's top priority is to keep food fresh. We use thicker materials and zippers in this refrigerator bag to achieve top-notch freshness.
Shipping Availability:
We ship to the Contiguous United States. Some remote areas may not be eligible. We will contact you if alternative solutions are needed.
Shipping Fees:
Standard Shipping: Orders below $49: $4.99 (3-4 business days)
Free Shipping: Orders $49 and over: Free (3-4 business days)
No additional taxes charged.
Shipment and Tracking:
We ship within 0-1 business day after receiving your order. Delivery is typically 3-4 business days. If delayed, we will inform you. Track your order via the automated email with tracking info.
Wrong Product Received:
For damaged or incorrect items, contact us with photos within 3 days. Email: service@rockbrosbike.us
Return Policy:
30-Day Returns: Request a return within 30 days of receiving your item.
Procedure: Contact customer service with photos of the issue. Follow the provided instructions. Returns processed within 5 business days. Refunds may take 5-7 days.
Shipping Costs:
We Cover: Wrong orders, damaged items, defective products.
You Cover: Wrong size, change of mind, personal reasons.
For return questions, contact: service@rockbrosbike.us
Damages and Issues:
Inspect your order upon receipt. Contact us within 72 hours for any issues.
Conditions:
Items must be unworn, unwashed, undamaged, with original tags/packaging.
Non-returnable marked items and free gifts cannot be returned.
Refunds:
Processed within 5-7 days after receiving your package.
Note:
Contact customer service before returning items.
Use the provided return address to avoid delays.
Eligibility
If you're a consumer, you get a 1-year limited warranty for manufacturing defects.
This warranty applies only to purchases made directly from "rockbrosbike.us."
For products bought from other retailers, consult them for their warranty policies.
Warranty Process
Step 1: Contact customer service at rockbrosbike.us to initiate the process.
Step 2: Provide proof of purchase, a detailed description of the issue, and photos or videos if possible.
Step 3: Follow the instructions given by customer service. Possible resolutions include:
Guided self-repair.
Referral to an official service point.
Returning the product to rockbrosbike.us for handling.
Step 4: Ensure you get prior notification and authorization before any repair attempts. Unauthorized repairs may void the warranty.
Contact Information
Email: service@rockbrosbike.us
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