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We offer free shipping within the US on orders over $49, with a delivery time of 3-4 days. We use UPS and USPS for fast and reliable delivery. For more details, please click here.
Enjoy worry-free shopping with our 30-day return policy. We cover return shipping for any defective or incorrect products
At ROCKBROS, we offer a worry-free 1-year warranty to ensure your satisfaction. Whether it's a defect or product issue, simply reach out to us at service@rockbrosbike.us with your order details. We'll handle the rest to make sure your experience is smooth and hassle-free.
- Two unlock ways: 1.Keyless convenience, turn the digital wheel flexibly;2.Also lock with 2 keys
- Protective cloth sleeve prevents wear and is durable.
- The 4-digit combination created 10,000 possible codes making it nearly impossible to crack.
- Heavy duty anti theft components: alloy steel chain lock, zinc alloy lock cylinder, ABS shell.
- 960mm length which is enough to lock two or more bicycles, Motorcycle, Scooter, Door, Gate, Fence, Grill and etc.
The digital shaft rotates smoothly, without any wrong password settings and shaft failures. Solid zinc alloy cylinder with strong lock plug allows you to have peace of mind knowing your bike is locked and secure.
The 4-digit combination allows up to 10,000 possible codes making it nearly impossible to crack. Keyless convenience!
The bicycle chain length 3.2 feet/ 96cm and weighs 0.93lb/420g.
ROCKBROS Bike Locks prefect for motorcycles, bikes, e-bikes, gates, fence, and even lawn mowers, ladders, sports equipment etc.
The bike chain lock is resettable for 10,000 sets of passwords combination for the lock and the original password is”0000”.
Hardened steel is smelted through multiple procedures and is not easy to break.
The diameter of this bike chain lock is up to about 17.19mm, which is strong enough to provide an anti-theft performance
Soft cloth cover, anti-scratch and wear-resistant, protect the chain and prevent scratching the bike frame, durable.
1.Set the combination 0000 to unlock
2.Rotate the Reset knob 90 degree right
3.Trun the dials to set your own code
4.Rotate the Reset knob 90 degree left
Shipping Availability:
We ship to the Contiguous United States. Some remote areas may not be eligible. We will contact you if alternative solutions are needed.
Shipping Fees:
Standard Shipping: Orders below $49: $4.99 (3-4 business days)
Free Shipping: Orders $49 and over: Free (3-4 business days)
No additional taxes charged.
Shipment and Tracking:
We ship within 0-1 business day after receiving your order. Delivery is typically 3-4 business days. If delayed, we will inform you. Track your order via the automated email with tracking info.
Wrong Product Received:
For damaged or incorrect items, contact us with photos within 3 days. Email: service@rockbrosbike.us
Return Policy:
30-Day Returns: Request a return within 30 days of receiving your item.
Procedure: Contact customer service with photos of the issue. Follow the provided instructions. Returns processed within 5 business days. Refunds may take 5-7 days.
Shipping Costs:
We Cover: Wrong orders, damaged items, defective products.
You Cover: Wrong size, change of mind, personal reasons.
For return questions, contact: service@rockbrosbike.us
Damages and Issues:
Inspect your order upon receipt. Contact us within 72 hours for any issues.
Conditions:
Items must be unworn, unwashed, undamaged, with original tags/packaging.
Non-returnable marked items and free gifts cannot be returned.
Refunds:
Processed within 5-7 days after receiving your package.
Note:
Contact customer service before returning items.
Use the provided return address to avoid delays.
Eligibility
If you're a consumer, you get a 1-year limited warranty for manufacturing defects.
This warranty applies only to purchases made directly from "rockbrosbike.us."
For products bought from other retailers, consult them for their warranty policies.
Warranty Process
Step 1: Contact customer service at rockbrosbike.us to initiate the process.
Step 2: Provide proof of purchase, a detailed description of the issue, and photos or videos if possible.
Step 3: Follow the instructions given by customer service. Possible resolutions include:
Guided self-repair.
Referral to an official service point.
Returning the product to rockbrosbike.us for handling.
Step 4: Ensure you get prior notification and authorization before any repair attempts. Unauthorized repairs may void the warranty.
Contact Information
Email: service@rockbrosbike.us
Enjoy ROCKBROS
Enjoy Cycling
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