ACS 16-Inch Folding Bike

Shipping times depend on product availability and the shipping method selected.

• In-stock items at our U.S. warehouse: Approximately 5–7 business days.
• International Shipping (Expedited): Approximately 30 business days.
• International Shipping (Standard): Approximately 45–60 business days.

Please note that international shipping times are estimates and may vary due to customs clearance, transportation schedules, and other unforeseen circumstances.

In-Store Pickup: You can also choose to pick up your order at our Elizabeth, NJ store. After placing your order, please email us at service@rockbrosbike.us or leave a note at checkout to request in-store pickup. Our team will check product availability and confirm the pickup details with you. Please wait for confirmation before visiting the store.

Shipping costs vary depending on the bike model, package dimensions, destination, and shipping method (Standard or Expedited).

Additional estimated shipping charges are already included for orders shipped to Hawaii (HI), Puerto Rico (PR), Alaska (AK), and the U.S. Virgin Islands (VI) due to higher transportation costs.

Free In-Store Pickup: If you choose to pick up your order at our Elizabeth, NJ store, no shipping fees will apply. If you have already paid for shipping, the shipping fee will be refunded after you collect your order.

As bicycles are large items, minor paint scratches or cosmetic damage may occasionally occur during long-distance shipping.

Small paint scratches can be addressed with stickers or a touch-up paint pen. For impact-related damage, please contact our customer service team for replacement parts. If the damage does not affect the bike's overall functionality or riding performance, it will not be considered a product quality issue qualifying for a full-bike return or exchange.

If you have particularly high expectations regarding the bike's appearance, please consider this carefully before placing your order.

We recommend keeping the original box and all packaging materials for at least 30 days after delivery.

Before returning your bike, please review the following requirements:

• Packaging: The bike must be securely packed in its original packaging or packaging of equivalent protective strength, with all accessories included.
• Product Condition: For non-quality-related returns, the bike must be unassembled, unused, and in its original condition.
• Return Shipping Costs: For confirmed quality-related issues, we will cover the return shipping costs. For non-quality-related returns, customers are responsible for  both the original shipping fee and the return shipping fee.
• Refused Delivery After Shipment: If your order has already been shipped and you refuse to accept the delivery for non-quality-related reasons, you will be responsible for both the original shipping fee and the return shipping fee.

Important: Please contact us at service@rockbrosbike.us before returning your bike. Our team will review your request and provide return instructions. 

Please inspect the outer packaging before signing for delivery. If you notice any damage, deformation, or signs of impact, please refuse the delivery, take photos as evidence, and contact our customer service team within 24 hours.

If you experience any issues while using your bike or accessories, please contact our customer service team at service@rockbrosbike.us for assistance. When contacting us, please provide clear photos or videos showing the issue so our team can assess the situation and assist you more efficiently.

• Quality Issues During the Warranty Period: If a product defect is confirmed by our technical team and is covered under the warranty, we will provide the necessary replacement parts free of charge.
• Damage Caused by Improper Use: If damage results from improper use, accidental damage, or failure to follow the product instructions, it is not covered under the warranty. Customers will be responsible for the cost of replacement parts and any applicable shipping fees.